Returns & Exchanges

Hi there 👋. Thank you for your most recent purchase, we hope you like your new Poor Pickle threads! However, we understand that sometimes, a product may not meet your expectations or fit your needs. That's why we have a comprehensive return and exchange policy in place to ensure your happy.

30-Day Return Policy: We offer a 30-day return policy, starting from the day you receive your item. This means you have 30 days to request a return if you are not completely satisfied with your purchase.

Eligibility: To be eligible for a return, your item must be in the same condition as when you received it. It should be unworn or unused, with all tags attached, and in its original packaging. Please keep your receipt or proof of purchase handy, as it will be required for processing your return.

Initiating a Return: To start a return, please contact us at hello@poorpickle.com. Our dedicated customer support team will guide you through the process and provide you with a return shipping label. Please note that returns sent without prior authorization will not be accepted.

Damages and Issues: We take great care in packaging and shipping our products, but sometimes unforeseen issues may arise. If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right.

Exchanges: If you wish to exchange your item for a different size, color, or style, the fastest way is to initiate a return and make a separate purchase for the desired item. This ensures a smooth and efficient process for both parties.

Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

If you have any further questions or concerns regarding our return and exchange policy, please do not hesitate to contact us at hello@poorpickle.com. We are here to assist you and ensure your shopping experience with Poor Pickle is nothing short of exceptional.